HR Service Management
Coming from the financial sector, the concept of the Human Resources Shared Service Center (= HR-SSC) has been established in Germany for a good five years. This includes the bundling of administrative HR tasks in an independent organizational unit.
With the massive use of technology, such as the databases from the call centers for customer relationship management, as well as a work-organizational separation of customer advice from process management, HR work in HR-SSC can be provided more cost-effectively. However, HR shared service centers require a change in the entire personnel structure of a company and are therefore quite complex projects. In the past, large companies in particular were interested in this concept.
The majority of DAX companies already have such a service center. Meanwhile, medium-sized companies with a size of 3,000 to 10,000 employees are also examining the suitability of this approach. The concept can be expected to become more widespread, which is also evident in the development of consulting capacities on this topic at various large consulting companies. However, it must also be seen that there are companies that clearly oppose the concept because it contradicts their basic understanding of closeness to employees. In this book the idea of the HR Shared Service Center is comprehensively presented.
Based on the motivation, the basic idea, structures and processes of the HR-SSC are shown. The management, control and monitoring of an HR SSC has its place, as does the critical consideration of the advantages and disadvantages, but also the prospects.
“A successful contribution to the topic of “Personalwirtschaft No. 07/2012”
Author and other contributors
Prof. Dr. Wolfgang Appel has been Professor of Business Administration and Personnel Management at the Saarland University of Applied Sciences since October 1, 2007. Lecturing and consulting activities, in particular for the organization of the personnel function and for the establishment and operation of HR service centers. Born in Mainz in 1965.
Training in statutory accident insurance. From 1989 to 1993 studied business administration at the Johannes Gutenberg University in Mainz with a focus on organization and journalism. There also assistant at the chair of organization. Research stay at Rockefeller College, New York State University. 1999 Doctorate on questions of computer-assisted group work.
With BASF Aktiengesellschaft in Human Resources since 1999. First there as a speaker for fundamental questions, then for HR-IT, especially for the introduction of employer and manager self-services. From 2003 he was commissioned to set up and manage the HR shared services of BASF AG, responsible for 110 employees and a budget volume of € 24 million. Lecturer at the Warsaw University of Applied Sciences.
Member of the Scientific Advisory Board of the Institute for Employment and Employability. Numerous publications and lectures.
Werner Felisiak is an independent consultant in the field of HR organizational development.
Editor: Prof. Dr. Wolfgang Appel, Werner Felisiak, De Gruyter Oldenburg Verlag, Berlin 2015